Terms of service
Welcome to Goodszena, operated by Wuhan Yunchenyou Trading Co., Ltd. These Terms of Service govern your use of https://goodszena.com and purchases made through our online store, subject to applicable consumer protection laws.
1. General Conditions
By using our website, you confirm that you are legally capable of entering into a binding agreement and agree to use our services only for lawful purposes.
You must provide accurate information when placing an order and must not use our website for fraudulent, unlawful, abusive, or unauthorized activities.
We may refuse or cancel orders involving suspected fraud, incorrect information, payment verification issues, product unavailability, or other circumstances permitted by law.
If an order is canceled after payment has been collected, any applicable refund will be issued in accordance with applicable law and our store policies.
2. Products and Services
Goodszena offers dinner plates, salad plates, cereal bowls, acrylic bowls, melamine tableware, and related dining products.
We aim to provide accurate product descriptions, images, dimensions, materials, colors, patterns, available options, care information, and pricing.
Product colors, finishes, patterns, and dimensions may vary slightly due to lighting, photography, screen settings, manufacturing processes, and normal product variation.
Customers should review product descriptions, materials, dimensions, care instructions, and intended use before placing an order.
Products should only be used in ways appropriate to their stated materials and product descriptions.
Customers should not assume that an item is suitable for microwave use, dishwasher use, high temperatures, or other specific conditions unless this is clearly stated on the product page.
3. Orders and Payments
Customers must provide accurate billing, shipping, payment, and contact information when placing an order.
Prices, applicable taxes, and shipping charges are displayed during checkout before payment is completed.
Payments are processed through third-party payment providers. Goodszena does not directly store complete payment card numbers or card security codes.
Orders are subject to payment confirmation, product availability, and verification where necessary.
Customers are responsible for reviewing their shipping address and order details before completing a purchase.
4. Shipping and Delivery
Shipping fees, processing times, available destinations, and estimated delivery times are explained in our Shipping Policy or displayed during checkout.
Delivery times may vary because of carrier operations, customs procedures, weather conditions, public holidays, local delivery restrictions, or other circumstances outside our reasonable control.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient unless otherwise required by law.
If an order is delayed, lost, damaged, or delivered incorrectly, customers may contact our customer support team for assistance.
5. Returns and Refunds
Eligible return requests may be submitted within 30 calendar days of delivery in accordance with our Return & Refund Policy.
Customers must contact us before returning products to obtain return authorization and shipping instructions.
For confirmed defective, damaged, or incorrect products, Goodszena will provide an appropriate resolution in accordance with applicable law.
Once an eligible returned item is received, we aim to notify the customer of the refund decision within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval. Additional processing time may be required by banks or payment providers.
Nothing in these Terms limits applicable statutory consumer rights.
6. Order Changes and Cancellations
Customers who need to change or cancel an order should contact [email protected] as soon as possible.
We will make reasonable efforts to assist before an order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
If cancellation is no longer available, customers may request an eligible return after delivery in accordance with our Return & Refund Policy.
7. Third-Party Services
Our website is powered by Shopify and may use third-party payment, shipping, analytics, customer support, fraud prevention, and advertising services.
These providers may operate under their own terms, privacy policies, and legal obligations.
Goodszena remains responsible for obligations that cannot legally be excluded or transferred.
8. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
We may process information necessary for orders, payments, shipping, returns, refunds, customer service, fraud prevention, website security, analytics, and other legitimate business purposes.
Cookies and similar technologies may also be used where permitted by applicable law.
Please review our Privacy Policy for more information about how personal information is collected, used, shared, and protected.
9. Website Use and Liability
We make reasonable efforts to maintain accurate website information and reliable online shopping functionality.
Temporary technical interruptions, connection issues, or third-party service disruptions may occasionally occur.
Customers must not interfere with the security or operation of our website or use our services for unlawful purposes.
To the extent permitted by law, Goodszena is not responsible for indirect, incidental, or consequential losses caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer protection rights.
10. Intellectual Property
Unless otherwise stated, Goodszena website text, branding, graphics, layout, and other original content are owned by or licensed to Goodszena and are protected by applicable intellectual property laws.
Customers may use our website for ordinary personal shopping purposes.
Protected content may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
11. Governing Law
These Terms of Service are governed by the laws of the People's Republic of China, except where mandatory consumer protection laws of the customer's jurisdiction apply.
Nothing in these Terms limits mandatory statutory rights available to customers under applicable law.
12. Contact Us
If you have questions about these Terms of Service, products, orders, payments, shipping, returns, or refunds, please contact us.
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond within 1–2 business days, excluding weekends and public holidays.