Contact Us
Thank you for choosing Goodszena. If you have questions about our products, orders, shipping, returns, or refunds, please contact our customer support team.
Business Information
Brand Name: Goodszena
Legal Business Name: Wuhan Yunchenyou Trading Co., Ltd.
Registered Business Address:
Commercial Unit No. 6, No. 215 Xijiao Road, Zhifang Subdistrict, Jiangxia District, Wuhan, Hubei Province, 430200, China
Postal Code: 430200
Official Website: https://goodszena.com
Customer Support
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond within 1–2 business days, excluding weekends and public holidays.
Order and Product Assistance
For questions about an existing order, please provide your order number and a brief description of your concern.
Our team can assist with order status, shipping, cancellations, returns, refunds, and product information.
Goodszena offers dinner plates, salad plates, cereal bowls, acrylic bowls, melamine tableware, and related dining products.
If you need information about product size, material, color, care, intended use, or other specifications, please contact us before placing your order.
Returns and Refunds
Eligible return requests may be submitted within 30 calendar days of delivery in accordance with our Return & Refund Policy.
To request a return or refund, contact [email protected] with your order number and reason for the request.
Customers must contact us before returning any product so we can provide return authorization and shipping instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs where reasonably available.
After review, we will provide an appropriate resolution in accordance with our store policies and applicable law.
Our Commitment
At Goodszena, we aim to provide clear product information, transparent policies, and reliable customer support.
Thank you for visiting Goodszena. We look forward to helping you with your tableware and dining needs.