Refund policy
Goodszena, operated by Wuhan Yunchenyou Trading Co., Ltd., is committed to providing a fair and reliable shopping experience. Please review our Return & Refund Policy below.
1. Return Eligibility
We accept eligible return requests within 30 calendar days of delivery.
Returned items must be unused, in their original condition, and include the original packaging and any accessories or components supplied with the product, where applicable. Proof of purchase is required.
These requirements do not limit statutory rights relating to defective, damaged, incorrect, or otherwise non-conforming products.
2. How to Request a Return
To request a return, contact [email protected] with your order number, product details, and reason for the return.
Our customer support team will review your request and provide return authorization and shipping instructions.
Please do not return products without contacting us first.
We aim to respond to return inquiries within 1–2 business days, excluding weekends and public holidays.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item ordered, please contact us promptly after delivery.
Please provide your order number, a description of the issue, and photographs of the product and packaging where reasonably available.
Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.
Please retain the product and packaging until your request has been reviewed.
4. Return Shipping Costs
For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
If an item is confirmed to be damaged, defective, or incorrect, Goodszena will cover reasonable return shipping costs or provide another appropriate resolution.
Customers must contact our support team before arranging a return shipment.
Original shipping charges may not be refundable for change-of-mind returns except where required by applicable law.
5. Refund Processing
Once a returned item is received, we aim to inspect it and notify you of the refund decision within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.
If you have not received an approved refund after the stated processing period, please contact [email protected].
6. Non-Returnable Items
Personalized or custom-made products, gift cards, and other products clearly identified as non-returnable before purchase may be excluded from change-of-mind returns where permitted by law.
Items that have been used, altered, intentionally damaged, or returned in a condition that prevents resale may also be ineligible for a standard change-of-mind return.
For plates, bowls, acrylic tableware, melamine tableware, and other dining products, signs of use, staining, damage, or missing components may affect return eligibility.
These exclusions do not affect statutory rights concerning defective, damaged, or incorrect products.
7. Order Cancellations
To request an order cancellation, contact [email protected] as soon as possible.
Orders may be canceled before shipment if processing allows.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In this case, customers may request an eligible return after delivery.
If an eligible order is successfully canceled before shipment, any applicable refund will be issued to the original payment method.
8. Exchanges
Exchanges are subject to product availability and return eligibility.
If you would like to exchange an eligible item for another available size, color, style, pattern, or other product option, please contact our customer support team before returning the original item.
For confirmed defective, damaged, or incorrect products, Goodszena will cover reasonable replacement shipping costs.
For exchanges requested because of personal preference, customers may be responsible for return shipping costs unless otherwise required by applicable law.
If the requested replacement is unavailable, we may process a return and refund instead.
9. Return Condition
Returned products should be securely packaged and include the original packaging and supplied components where applicable.
Customers are responsible for packaging change-of-mind returns appropriately for transportation.
We recommend retaining return shipping receipts and tracking information until the return has been received and processed.
10. Return Address
Approved returns must be sent to:
Wuhan Yunchenyou Trading Co., Ltd.
Commercial Unit No. 6, No. 215 Xijiao Road, Zhifang Subdistrict, Jiangxia District, Wuhan, Hubei Province, 430200, China
Before returning any product, please contact [email protected] to obtain return authorization and shipping instructions.
Please do not send products to the return address without prior authorization.
11. Contact Us
If you have questions about return eligibility, exchanges, cancellations, refund processing, damaged products, or return shipping, please contact us.
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond within 1–2 business days, excluding weekends and public holidays.